Cancellation Policies
BKR Program Cancellation and Transfer Policy
Cancellation Fees and Transfers fees for Group Rentals during regular open hours & BKR Public Classes & Tours
Transfers (Classes & Tours only): You may transfer your deposit/payments to another available course/trip date during the same season without any fees if you notify us 24 hours prior to your trip date.
Cancellations made more than 24 hours Prior to the Scheduled Service
Customers are eligible for a full refund of the amount paid.
Cancellations Made Within 24 hours of the Scheduled Service
No refunds will be issued for cancellations made within this time frame
Cancellation Fees for Private Groups and Custom Programs
Cancellations Made More Than 14 Days Prior to the Scheduled Service
Customers are eligible for a full refund of the amount paid.
Cancellations Made Between 7 and 14 Days Prior to the Scheduled Service Customers are eligible for a 50% refund of the amount paid.
Cancellations Made Within 7 Days of the Scheduled Service
No refunds will be issued for cancellations made within this time frame.
Additional Information
If cancellation of service is due to Best Kayak Rentals, full refunds will be provided regardless of the timing of the cancellation.
Refunds will be processed as quickly as possible after the cancellation request is approved.
Refunds will be issued to the original payment method used during the purchase.
If you have any questions about our refund policy or need assistance with a cancellation or transfer, please contact us at info@bestkayakrentals.com.
STAFF - must email events@bestkayakrentals.com with information on any cancellations, transfers, or requests for exceptions.